Frequently Asked Questions

Please read our FAQ before sending us a message.

Or read the complete FAQ here

If I am subscribed to the Planything box, do I have to buy the box every month?

When you signed up for the subscription you agreed to let us automatically charge your card. You will receive every box automatically until you cancel the subscription. So you don’t need to do anything, just wait for every box to arrive 🙂 

When you purchased a single box you are not subscribed.

What are the shipping costs?

The Netherlands:
Based on weight:
0 gr – 500gr : € 3,99 (Rate for 1 Subscription box)
501gr. – 5kg : € 5,75 

Europe Union* & UK: 
Based on weight:
0 gr – 500gr : € 5,99 (Rate for 1 Subscription box)
501gr. – 1kg : € 7,99
1,1 kg  – 5 kg :  € 9,99

USA & all other countries: 
Based on weight:
0 gr – 249. gr: € 7,99
250gr – 500gr : € 9,99 (Rate for 1 Subscription box)
501gr. – 750gr : € 14,99
751 gr  – 1 kg :  € 16,99
1,1 kg – 5kg : € 19,99

* Countries in the European Union: Austria, Belgium, Bulgaria, Croatia, Republic of Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Poland, Portugal, Romania, Slovakia, Slovenia, Spain and Sweden.

If your country is not listed in the above list, please subscribe for the “USA & all other countries” subscription.

Which payment methods are accepted?

Payments for Separate Boxes:
Belfius Direct Net 
Credit card 
KBC/CBC Payment
SOFORT Banking

Payments for Subscriptions:
Belfius pay
Credit card 
KBC/CBC Payment
SOFORT Banking

How long will delivery take?

We ship all orders the last day of the month.

Estimated shipping time in the Netherlands: 1-3 workdays.
Estimated shipping time for countries in Europe is 1-2 weeks.
Estimated shipping time for the rest of the world 1-3 weeks.

But note due to Covid-19 shipping can take longer than normal.

When will my box be shipped?

The subscription boxes will be shipped between the 24th & 30th of every month.

Do I receive an invoice for my order?

You receive an email with invoice.

Send us an email

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