FAQ

If I am subscribed to the Planything box, do I have to buy the box every month?

When you signed up for the planner box you agreed to let us automatically charge your card. You will receive every box until you cancel the subscription. So you don’t need to do anything, just wait for every box to arrive.

If you purchased a single box you are not subscribed.

Shipping information

What are the shipping costs? 

The Netherlands:
Based on weight:
0 gr – 500gr : € 3,99 (Rate for 1 Subscription box)
501gr. – 5kg : € 5,75 

Europe Union* & UK: 
Based on weight:
0 gr – 500gr : € 5,99 (Rate for 1 Subscription box)
501gr. – 1kg : € 7,99
1,1 kg  – 5 kg :  € 9,99

USA & all other countries: 
Based on weight:
0 gr – 249. gr: € 7,99
250gr – 500gr : € 9,99 (Rate for 1 Subscription box)
501gr. – 750gr : € 14,99
751 gr  – 1 kg :  € 16,99
1,1 kg – 5kg : € 19,99

 * Countries in the European Union: Austria, Belgium, Bulgaria, Croatia, Republic of Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Poland, Portugal, Romania, Slovakia, Slovenia, Spain and Sweden.

If your country is not listed in the above list, please subscribe for the “USA & all other countries” subscription.

What is the estimated shipping time?
Estimated shipping time in the Netherlands: 1-3 workdays.
Estimated shipping time for countries in Europe is 1-2 weeks.
Estimated shipping time for the rest of the world 1-3 weeks.

But note due to Covid-19 shipping can take longer than normal.

With which company do you ship the boxes?
International boxes are shipped with DHL / Deutsche post / USPS / Fedex
Boxes in the Netherlands are shipped with Postnl.

Do you ship the subscription boxes with tracking?
Yes, you receive tracking information to check where your order is.

Change your address

Do you need to change the shipping address of your planner subscription? Please send us an email before the 20th of the month. Please send your new address to: amber@planythingbox.com

How can I cancel my subscription

Please send an email to amber@planythingbox.com if you want to cancel your subscription. You can cancel your subscription after 2 months. Your cancellation needs to be received before the 1st of the month. For example, if you want to cancel your July box you have to e-mail us before July 1st. 

On which day of the month will the box be shipped

The boxes will be shipped on the last day of each month

Why is my subscription not appearing in my account on this site?

The account with which you login to this website is connected to our webshop. In your account you will only see the single boxes you purchased. No account is created when you subscribe to our planner box. If you have any questions about your subscription or need to change your email address or shipping address please send an email to: amber@planythingbox.com

When will the subscription end?

The subscription and recurring payment do not stop automatically after a certain amount of time. If you want to cancel your subscription, you can cancel after you have received 2 planner boxes. A subscription needs to be cancelled before the 1st of the next month. If you want to cancel your subscription please email to: amber@planythingbox.com

What are the payment options

Payments for Separate Boxes:
iDeal
Paypal
Belfius Direct Net 
Credit card 
EPS 
Giropay 
KBC/CBC Payment
Bancontact 
Przelewy24 
SOFORT Banking

Payments for Subscriptions:
iDeal
Belfius pay
Credit card 
KBC/CBC Payment
SOFORT Banking

Return policy

Single boxes can be returned. The box needs to be in the original state. Shipping costs are for the buyer. If you receive your order and you want to return it, send an email within 14 days to amber@planythingbox.com

It is not possible to return your box when you have a subscription.

Can I skip a month?

It is not possible to skip a month in your subscription.